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  • T: 01524 859298
    E: relax@theroyalheysham.co.uk
  • The Royal at Heysham
    Main Street, Heysham, Morecambe, LA3 2RN
  • Closure Notice

    From 11am on Saturday 21st March, we’re having to close our doors while the country faces the challenge of the coronavirus.

    We’re very sad about this but you can still plan your visit as we’re taking bookings for dates from 20th April. And for your peace of mind we are offering a no quibble refund for bookings up to 20th June if any dates change as a result of further guidance.

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FAQS

Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.

  • Closure Notice – House of Daniel Thwaites

    From 11am on Saturday 21st March, we’re having to close our doors while the country faces the challenge of the coronavirus.

    We’re very sad about this but you can still plan your visit as we’re taking bookings for dates from 20th April. And for your peace of mind we are offering a no quibble refund for bookings up to 20th June if any dates change as a result of further guidance.

  • What do I do if I have a booking?

    For anyone who has made a booking with us, we’re sorry you will need to postpone your visit because we were looking forward to seeing you.

    We’re not sure when the Government will allow us all to reopen, so rest assured we’re totally flexible about giving a refund or arranging a new date.

    Also, if you have anything booked in with us over the next 30 days, the team will be in touch to discuss your reservation.

  • Do you hold rooms provisionally?

    No we take a credit card to guarantee reservations and our cancellation policy then applies.

  • When is check in?

    2pm is our normal check in time. If you plan to arrive earlier please let us know and we'll do what we can - but no promises!

  • When is check out?

    11am is the norm, but if you would like to request a late check out please ask and we'll do what we can to accommodate up to a maximum of 2pm for a £10 supplement.

  • Do you have travel cots/Z-beds available? Do you charge for it?

    Yes, we have a limited supply and there is no charge, please let us know if you need either when you book so we can make sure they are in your room ready for arrival.

  • What are the bar’s opening times?

    The bar opens from 11am to 11pm Sunday to Thursday, 11am until 12am on Fridays and Saturdays.

  • Is car parking available?

    Yes, there is car parking available.

  • Are dogs allowed?

    Yes - We do charge £15 per stay for your dog to join you in your room; this is so we can give the room the extra special attention needed afterwards to ensure is pristine for the next arrivals. If you wish to bring your four-legged friend along, please let us know at the time of booking and we’ll prepare your dog friendly room for you and your extra special guest!

  • What is your cancellation policy?

    As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.

  • What is the Advanced Purchase Cancellation Policy?

    Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.