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  • T: 01524 859298
    E: relax@theroyalheysham.co.uk
  • The Royal at Heysham
    Main Street, Heysham, Morecambe, LA3 2RN
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FAQS

Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.

  • House of Daniel Thwaites – Safety Guide

    The safety of our guests and team members is our number one priority so we have put in many measures across our properties to ensure our guests can feel confident when visiting and staying in our properties and our team members can feel confident working in them too.

    To keep us all safe, we ask guests to wear face coverings in line with Government guidance.

    For more information about your visit, you can download our safety guide below.

    House of Daniel Thwaites Safety Guide

    We're also proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make The Royal at Heysham safe for our team and customers.

    We look forward to seeing you!

  • Government Changes to VAT in Hospitality

    We can confirm that the rate at which you booked your guestroom still stands and we would like to explain the reason for this.

    The reduction in VAT is a great initiative which has been introduced to help hospitality businesses during these challenging times as per the guidance released from the Government. The full announcement can be seen here and below is a summary of the key messages:

    “The government made an announcement on 8 July 2020 allowing VAT registered businesses to apply a temporary 5% reduced rate of VAT to certain supplies relating to:

    • Hospitality
    • Hotel and holiday accommodation
    • Admissions to certain attractions


    The temporary reduced rate will apply to supplies that are made between 15 July 2020 and 12 January 2021.

    These changes are being brought in as an urgent response to the coronavirus (COVID-19) pandemic to support businesses severely affected by forced closures and social distancing measures.”

    After sadly being closed for three months and the increased costs we need to absorb in line with government guidance, our business has been severely affected by the pandemic. This initiative is a huge support to our business and the hospitality sector as a whole and it also enables us to bring more of our valued team members back off furlough.

    We hope you understand why the rate at which you booked your guestroom still stands. We hugely value your custom and support and we are really looking forward to welcoming you. We would also like to take this opportunity to reassure you that your safety and wellbeing are at the forefront of everything we do to ensure that you have a memorable and enjoyable stay with us.

  • Do you hold rooms provisionally?

    No we take a credit card to guarantee reservations and our cancellation policy then applies.

  • When is check in?

    3pm is our normal check in time. If you plan to arrive earlier please let us know and we'll do what we can - but no promises!

  • When is check out?

    11am is the norm, but if you would like to request a late check out please ask and we'll do what we can to accommodate up to a maximum of 2pm for a £10 supplement.

  • Do you have travel cots/Z-beds available? Do you charge for it?

    Yes, we have a limited supply and there is no charge, please let us know if you need either when you book so we can make sure they are in your room ready for arrival.

  • What are the bar’s opening times?

    The bar opens from 11am to 11pm Sunday to Thursday, 11am until 12am on Fridays and Saturdays.

  • Is car parking available?

    Yes, there is car parking available.

  • Are dogs allowed?

    Yes - We do charge £15 per stay for your dog to join you in your room; this is so we can give the room the extra special attention needed afterwards to ensure is pristine for the next arrivals. If you wish to bring your four-legged friend along, please let us know at the time of booking and we’ll prepare your dog friendly room for you and your extra special guest!

  • What is your cancellation policy?

    As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.

  • What is the Advanced Purchase Cancellation Policy?

    Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.