COVID-19: Key Things To Know
We are delighted that all areas of our inn are fully open and would like to say a big thank you for all the support you have shown us.
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.
We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Other key things you might want to know in relation to how we are currently operating are:
Book With Confidence
You can book with confidence knowing that we offer free cancellations on all fully-flex rates up until 10:00am on the day prior to arrival should things change and no pre-payment is required on booking.
Here is a one-page guide to extra safety measures we have in place.
We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make North Lakes safe for our team and guests.
AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
We are providing all our team members with the option of wearing a face covering or visor should they choose to wear one. Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas.
Do I need to pre-pay for my room on booking?
We require credit card details when you book our fully-flex rate but only to secure your booking. We do not ask for full payment up front. Payment for your stay and any extras you have taken whilst you are with us will be required when you check out and not before.
Can I cancel my booking if things change?
Yes - whilst we really hope that you won't need to cancel your booking, on our fully-flexible rate, as long as you cancel your booking before 10:00am on the day before you’re due to arrive, there will be no charge. If you do need to cancel simply give us a call on 01729 822203.
Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations and our cancellation policy then applies.
When is check in?
3pm is our normal check in time. If you plan to arrive earlier please let us know and we'll do what we can - but no promises!
When is check out?
11am is the norm, but if you would like to request a late check out please ask and we'll do what we can to accommodate up to a maximum of 2pm for a £10 supplement.
Do you have travel cots/Z-beds available? Do you charge for it?
Yes, we have a limited supply and there is no charge, please let us know if you need either when you book so we can make sure they are in your room ready for arrival.
Do you have twin rooms available?
Our rooms are set up with a double bed unless requested in advance of arrival.
Simply contact us with your request for a twin room, and we'll be delighted to arrange this for you.
What are the bar’s opening times?
The bar opens from 11am to 11pm Sunday to Thursday, 11am until 12am on Fridays and Saturdays.
Is car parking available?
Yes, there is car parking available.
Are dogs allowed?
- Yes - we have 3 dog friendly rooms and charge £15 per stay for your dog to join you in your room (this charge will be added to your bill on check-in); this is so we can give the room the extra special attention needed afterwards to ensure is pristine for the next arrivals. If you wish to bring your four-legged friend along, please let us know at the time of booking and we’ll do our best to secure a dog-friendly room for you and your extra special guest!
What is your cancellation policy?
As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.